Apple’s Mail app is highly useful for centralizing and managing emails from various service providers. You can add all your email accounts on the app, so you don’t have to log in every time you need to check your email. If you set the Mail app to automatically run during startup, your inbox will be loaded as soon as you boot up your Mac and your new emails are ready to be read.
Hello and welcome to Apple Support Communities staylorinoz, If I'm understanding your post right, the Mail app freezes on your Mac when you create a new message and address it to a recipient that isn't in your contacts. I know how disruptive it can be to experience complications with apps on your Mac, and I'm happy to help you with a solution. Com.apple.mail 0xe8a112 0x107e31000 + 364818 4 com.apple.mail 0xe887d1 0x107e31000 + 358353 5 com.apple.mail 0xeafbec 0x107e31000 + 519148 6 com.apple.mail 0xeafb9d 0x107e31000 + 519069 7 com.apple.mail. See also: Mac Mail App Opens Itself Randomly, Fix. Outlook not working? Please try each step below one at a time. Make sure to check your Mac after each step to see if Outlook starts working again. Restart your Mac. You can restart your Mac by going to the Apple menu Restart. Make sure that both macOS and Outlook are up to date.
However, recent Mail app crashes in High Sierra and Mojave have brought inconvenience to a lot of users. The Mail app keeps quitting unexpectedly on High Sierra and Mojave that users are not able to load their inboxes. For most users, the crash happens immediately after launching the app, while others were able to click a few times before the app closes. There are also users who are not able to launch the Mail app at all.
There are different reasons why the Mail app quits unexpectedly on MacOSX High Sierra 10.13.6 and other macOS versions. It is likely that a recent update has broken the Mail app indexes, causing it to crash. Too many emails can also affect app performance, resulting in network hang-ups characterized by the spinning color wheel. It is also possible that the application itself is corrupted.
This article will show you what to do when Mac Mail keeps crashing in High Sierra or other versions of macOS. The methods below cover most of the common causes of Mail app crashes and all you need to do is find one that works for you.
How to Fix Mac Mail That Keeps Crashing
Before you try anything else, it is important to do some basic troubleshooting first to see if this will resolve your Mail app problem. Close your Mail app by clicking Mail > Quit Mail. Use a Mac repair tool to delete cache files and perform routine maintenance cleanup, then restart your computer. Launch Mail again to check if you are able to load the app successfully. If it still crashes, follow the solutions we listed below.
Solution #1: Launch the Mail App Safely.
Sometimes crashes occur because of a problematic email message. When you open the mail app, messages are loaded automatically and one of them could be causing the crash. To find out which messages are causing the app shutdown, launch Mail then hold down the Shift key immediately to prevent the contents of your mailbox from being loaded. Next, determine which message is causing the error and delete it immediately.
Solution #2: Clean Up Your Mail.
The Mail app receives and sends out lots of emails every day. As those messages accumulate over time, your mailboxes become bloated and suffer problems such as freezing or crashing. To improve the app’s loading time, clean up your mail by regularly deleting everything in your Spam and Deleted Items folders. Go through your emails one by one and get rid of those that you no longer need. Removing all these junk can significantly improve your app’s performance and hopefully resolves this issue.
Solution #3: Rebuild Your Mailboxes.
If your Mac Mail keeps crashing in High Sierra, you need to rebuild each mailbox to reset its settings. To do this:
- Launch Mail by clicking the icon from the Dock.
- If you have multiple email accounts added to the Mail app, choose the mailbox you want to rebuild.
- Click Mailbox in the top menu, then choose Rebuild.
- Do this for all your mailboxes.
The process may take a while to finish, depending on the size of your mailbox. If you notice some performance lag, wait for the rebuilding to finish before using your computer because this process consumes a lot of system resources.
Solution #4: Re-Index Your Messages.
If Mail still fails to launch or you’re still having issues with it after rebuilding your mailboxes, the next step is to re-index your messages. Whenever Mail detects a problem with any of the mailboxes, the app attempts to automatically re-index the messages by default. But if Mac Mail keeps crashing in High Sierra and you can’t access the mailboxes, re-indexing manually is the best option.
To manually re-index your messages, follow the steps below:
- Click Mail > Quit Mail to close the app.
- Go to your Desktop, then hold down the Option key. Click Go > Library.
- In the search bar, type in the following address: ~/Library/Mail/V2/MailData.
- Once the folder opens, copy all the contents of the folder to your Desktop as a backup, then delete all files that have Envelope Index in its name.
- Close the folder and relaunch Mail.
The app will build new envelope files when launched and this process can take a long time, especially if you have a lot of messages to re-index. If everything goes smoothly and Mail no longer crashes, you can delete the backup of the envelope index files you previously copied to your Desktop.
Solution #5: Reset Apple Mail Preferences.
When the preferences file for Mail is corrupted, the app won’t be able to load properly and would keep on crashing. To fix this, you need to clear the app’s property lists and allow Mail to generate a new one. Take note, though, that resetting you Mail preferences will remove all your account settings and other customizations. You will need to log in to all your accounts and set them up one by one all over again. Your downloaded messages, however, will remain intact.
To refresh your Mail preferences, follow these instructions:
- Quit Mail if the app is open.
- Go to Finder and hold down the Option key, then Go > Library.
- Copy and paste this in the address bar: /Library/Containers/com.apple.mail/Data/Library/Preferences.
- Look for the com.apple.mail.plist file inside the folder.
- Drag the file to the Trash to delete it.
- Close Finder and launch Mail.
You’ll find that the app will start the way it did when you first launched it. Run the setup wizard and set up all your mailboxes again. This should resolve most Mail app errors. If not, you still have one more solution to try below.
Solution #6: Rebuild Address Book Database.
Another possible reason why your Mail app keeps quitting unexpectedly on High Sierra is a corrupted Address Book database. If this is the case, you will need to rebuild your Address Book to fix the issue. To do this:
- Create a backup of your Address Book by choosing All Contacts > File > Export > Address Book Archive.
- After saving all your contacts, quit Address Book and search for the /username/Library/Application Support/Address Book/ folder in Finder.
- Cut all the contents of the folder and copy them to the Desktop.
- Launch Address Book again and check to see if the contacts are still there. If not, import them from your archived backup.
- Launch the Mail app again to see if this solution worked.
Summary
If your Mac Mail keeps crashing in High Sierra, checking your emails becomes a hassle, especially if you’re using different mail services. You have to log in to each one of them just to check your email. If you’re experiencing issues with your Mail app, such as performance lags or persistent crashing, you can apply any of the fixes above to resolve these problems.
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Even by keeping OS X updated to the latest version all the time does not guarantee you will not face a problem with the work of Mail.app. The initial symptom of the Mail crash is the spinner. It always identifies a waiting time, which makes many users go mad. Issues like loading an unusual e-mail and other specific actions may also identify the problem in this application’s work. In some cases, it is impossible to resolve the problem directly within the program itself.
This article moves from the hardest solutions to the easiest for you to compare and see the difference. If you are an advanced Mac user, you may find it okay to remove Mail.app’s “envelope” index to overcome the described problems.
Perhaps, it is a malformed message, which makes the application fail. In many cases, simply choosing the faulty e-mail may lead to a crash. One of the checked measures to fix that bug is to quit Mail (Force Quit often helps). https://yellowmetrix615.weebly.com/blog/why-cant-i-open-any-apps-on-my-mac. Pick the Terminal app to type the given command the way it appears:
cd ~/Library/Mail/V2/MailData
rm -rf Envelope Index*
rm -rf ExternalUpdates.storedata*
After that, relaunch the Mail application to see a dialog box. Rebuilding the “envelope” index frequently assists in solving the issues with the Mail performance.
Barely, this advanced option does not improve the situation. Do not worry – there is one more thing advanced Mac owners should implement! First, quit mail and remove the locally saved messages. Do it by eliminating the IMAP folders. You can find them in ~/Library/Mail/V2, and reboot Mail. The app will download the content in those accounts. Next, delete and restore the target accounts. Finally, in order to get rid of the IMAP folders and Downloads, enter the following line:
cd ~/Library/Mail/V2
rm -rf IMAP*
Basic Recipes to Try If Mac OS X Mail Keeps Crashing
A spinning wheel is the first indicator of the problem, but it may get worse. Trying to relaunch the Mail app usually moves the user back to where he or she left off, showing up the crashed e-mail. Before you even try to choose something, the situation will repeat. It looks like a vicious circle.
Before moving to the advanced measures or asking for help, try to rebuild the application. It is a three-step quick solution, so start with this one:
1. Go to the target application
2. Choose Mailbox.
3. Find the Rebuild option.
It often works after updating to macOS Sierra or High Sierra.
There is one more method to implement before going into details.
Push the Shift button and keep holding while opening the Mail application. It usually makes the software launch without showing the damaged message.
Second, the user has to place the horizontal divider in the app’s window to let his or her no longer view the zone where the messages are displayed. It is possible to make a choice in the left-hand column. Make sure just the listing of email titles are presented.
At last, click on the email that was enabled at the moment of the crash. Choose to remove it. If the erased message was the core problem, the app should recover.
Now, have a look at the ways to solve problems with Mail on different versions of Mac operating system.
One more thing to think about is changing the content of Address Book as it might be the cause of the problem too. Just open the contacts and involve tiny changes into the entries. For instance, a user may add or delete space characters in the Address Book window. The database will allow the refresh, and I may help to revive the Mail app. If you need to rebuild the Book, pick “All Contacts” and “Address Book Archive” to store all contacts elsewhere. This way, you will not lose any important information.
After the backup process, escape the Book. How to change app icons mac desktop file. Move to the /username/Library/Application Support/Address Book/ folder. Replace the folder’s items to the Desktop. Launch the Address Book once more.
The first scenario would be El Capitan as these steps work on all versions of Mac OS X. So, the Mail app fails at the beginning. Have you tried to handle this situation by managing your accounts and forcing them to switch on one-by-one rather than having all personal accounts launch at one time? You should probably do that to see if it helps!
On El Capital, consider taking the steps offered below:
1) Switch on Wi-Fi. Do it before opening the application. Make sure your Apple computer is not connected to the Internet. It will prevent Mail from downloading various messages while starting.
2) Start your Mail app.
3) After it opens, move to Mail -> Preferences. You will need Accounts over there.
4) Pick every personal Mail account and deactivate it one-by-one with the help of checkbox. Every account has one next to it. Simply remove the ticks.
5) Quite the application.
6) Restart Mail. Connect to the wireless network again.
7) Activate every personal account in its turn. Every separate account should be given some time to download the emails before activating the next one on the line.
Extensions may also slow down the work of Mail. Perhaps, it is worth disabling some of the third-party extensions, especially those dealing with VPN and DNS, and watch the application working speedily again. It often helps. Once you remove the useless extensions, make sure to reboot Mail. It is important to identify the failing extension first by activating and deactivating each one-by-one. Sometimes, contacting the developer may help to solve the issue.
Another deal may be a particular user account. To revive it, consider doing the following:
Launch the Mail Preferences menu. Choose the account on the Accounts Tab. Pick Advanced.
Mind the displayed list. There you will notice the ‘Automatically detect and maintain account settings’
Make sure it does not have a tick in it. Escape in order to restart the app. After activating it again, exit and relaunch the application once more.
The last thing to fix is an iCloud account in case a Mac owner prefers this one to send and receive e-mail messages. In case the system refuses to deliver your messages with the help of iCloud, several simple steps may solve the issue.
1. Launch System Preferences -> iCloud. Remove the tick from the box behind Mail.
2. After the process is over, switch on Mail in the same way. Then, quit the System Preferences menu.
3. Open Mail along with the Accounts tab in Preferences. Select iCloud.
4. Pick the ‘Outgoing Mail Server’ tab
5. Quit the menu. Start the Mail app again
When Mail Keeps Crashing after Sierra Update: Effective Troubleshoot
Once you install the latest version of macOS Sierra or High Sierra, the problems with mail may occur. It does not mean there is something wrong with this version of OS. Often, a re-launch is enough to prevent Mail from getting stuck. To make the procedure safe for your entire information, do the backup first. The initial stage is to shut down the Mail app just like in most of the cases. Then, take the recommended steps:
1. Move to Finder. Pick user or home folder.
2. Choose one of the offered: Finder -> View -> Show or Command + J. The View menu should pop up.
Mac Mail App Freezing Faster
https://yellowmetrix615.weebly.com/blog/how-to-open-apps-using-terminal-mac. 3. Select “Show Library Folder”
4. Surf to Library/Containers/com.apple.mail then. You will need com.apple.mail replaced on the desktop.
Apple Mail App For Pc
5. Reboot Mail and check it out; in case of the success, redevelop any necessary settings to transfer any messages you wish to store form the target folder on the desktop.
6. Remove the folder from the Trash bin.
Mac Mail App Freezing Without
Another available workaround is switching off “Auto Proxy Discovery.” Just move to the System Preferences menu and launch Network. Select Advanced à Proxies. Make sure “Automatic Proxy Configuration” is active.
Mac Mail App Update
Are the issues you face associated with the work of popular Outlook messenger? Try getting the most recent software update available at Microsoft website. That’s it – no other solutions to this type of issue are known today.